Support

Something broken, confusing, or just annoying? Email support@unsnoozable.com and a human will reply.

The alarm didn’t go off

This is the one thing we treat as an emergency. Check that Unsnoozable has alarm permission in Settings, that your iPhone is running iOS 26 or later, and that Travel mode isn’t switched on. If it still fails, open Settings in the app and tap Send diagnostics— that report tells us exactly what happened, and it’s the fastest way for us to fix it.

It miscounted my reps

Prop the phone so your whole body is in frame — for push-ups, at floor level and side on. The camera needs some light to see you: the app tells you when it’s too dark rather than silently failing to count. If it still can’t see you, tap “Can’t do push-ups?” and switch to a mission that doesn’t need the camera — you are never stuck.

I’m injured and can’t do the mission

Tap “Can’t do push-ups?” on the mission screen and pick a non-physical one: type out a paragraph, solve five mental-maths problems, or repeat a growing number sequence. They are deliberately just as demanding, so they still get you out of bed — and your streak survives.

I need to stop an alarm right now

Hold Emergency stopfor ten seconds, then enter your recovery code — the one shown when you first set the app up, and viewable again in Settings. That’s available twice a month.

Forgotten the code? You are still not trapped. Leave the prompt open and the alarm stops on its own after three minutes. There is always a way out.

I’ve lost my recovery code

Open Settings in the app and tap Reveal code— you can see it any time an alarm isn’t going off. Save it somewhere that isn’t your phone.

Billing, refunds and cancelling

Subscriptions are handled by Apple, not by us. Cancel any time in Settings → your name → Subscriptions on your iPhone. For refunds, use reportaproblem.apple.com— we have no way to issue them ourselves. If you subscribed and the app doesn’t recognise it, tap Restore purchases in Settings.

Going away?

Turn on Travel modein Settings to pause every alarm for a few days. They switch themselves back on the morning you return, so you can’t forget to re-arm them.

Delete my data

Everything lives on your device, so deleting the app removes all of it. There is no account and no server holding anything of yours.

Contact

support@unsnoozable.com — we aim to reply within two business days.

Got feedback, or spotted a bug? Send it to feedback@unsnoozable.com — we read every one.